Support
Help with Lensatic, the training app published by Deadlift Digital LLC.
Email [email protected]. A person reads every message. It helps to include your phone model and what you were doing when the problem happened.
Restore a purchase
Purchases belong to your Lensatic account. On a new phone, sign in to the same account from the Profile tab, then open the pipeline, school or coach screen and tap Restore Purchases. Use the same Apple ID you bought with.
Forgot your password
On the sign-in screen, tap Forgot your password? and we will email you a link to set a new one. If you signed up with Apple or Google, sign in the same way again; there is no separate password.
Refunds
Purchases made in the iPhone app are billed by Apple, so Apple handles refunds: request one at reportaproblem.apple.com. For anything else, see our refund policy or email us.
Cancel the AI coach
The coach is the only subscription. Cancel it in your iPhone’s Settings → your name → Subscriptions, at least 24 hours before it renews. Deleting the app or your account does not cancel it.
Delete your account
In the app: the Profile tab → the gear (Settings) → Danger Zone → Delete account. To do it by email, or to see exactly what is deleted, read Delete your account.
Privacy and security
Our Privacy Policy explains what is collected and why. Privacy requests go to [email protected]; to report a security problem, write to [email protected].