Refund Policy
Who refunds what, how to ask, and how long it takes.
Who refunds what
It depends on where you bought.
- Bought on the website (lensatic.fit/store): we refund it, under the terms below.
- Bought in the app on an iPhone or iPad: Apple handles the refund, under Apple’s policies. Use reportaproblem.apple.com. We cannot refund an App Store purchase.
- Bought in the app on Android: Google Play handles it, under its policies. You can also write to us and we will help where we can.
Website purchases
If you bought a pipeline, bundle, Learn school or Unlock everything on the website and it is not what you wanted, write to us within 7 days of the purchase and we will refund it in full to the card you paid with. We do not ask you to explain. Access to what you bought ends when the refund is made.
After 7 days we look at each request on its merits. If something you bought does not work, or does not match what we described, we will fix it or refund it.
How to ask
Write to [email protected] from the email address on your Lensatic account, and tell us what you bought and roughly when. We reply within a few business days. A refund usually reaches your card within five to ten business days, depending on your bank.
The AI coach
The AI coach is a subscription bought in the app, so Apple or Google handles it. You can cancel it at any time in your App Store or Google Play subscription settings; cancelling stops the next renewal, and you keep it until the end of the period you paid for. See the terms.
Related
What a purchase includes is on the pricing page. How we handle your data is in the privacy policy.